FAQ

Frequently Asked Questions

Do I have to have an account to make an order?
No, you do not have to have an account to make an order but it is recommended.

How long will my order take?
If your picking if your picking it up at Adelie Branding, then it will take 3-5 working days before your order will be in store. But delivery could take up to a week depending on how far your order has to travel. We will contact you if there are any problems or delays with your order.

Will the uniform arrive with a school logo on?
No, all the uniform on this site is blank except for the uniform that is under the category Your School.

How do I place an order?
To make an order, you must first chose the item you wish to order then pick the colour and size (use our size guide to ensure you are getting the correct size). Then add it to your basket. Once you are ready for checkout click on my cart in the top right hand corner. You can then see all the items in your basket. When your happy that all the colours and sizes are correct proceed to checkout. Then enter your details as asked. Finally pick your delivery options and proceed to paypal. You will then receive an email confirming your order.

How do I return or exchange an item?
For information about returns and exchanges please visit our terms and conditions .

I’ve forgotten my account password, what do I do?
If you’ve forgotten your account password, click on the lost your password icon under the password bar. Then enter you username or email and we will send you an email where you can reset it.

If you have any other queries feel free to contact us at sales@theschoolwearshop.co.uk or give us a call on 01752 660145

Contact Info

sales@theschoolwearshop.co.uk
01752 660145
theschoolwearshop.co.uk

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